Starline Apartment Cleaning — Privacy Policy

Starline Apartment Cleaning ("we", "us") provides apartment cleaning services in the UK and operates this website. For the purposes of the UK GDPR and the Data Protection Act 2018, we are the data controller for personal information you provide through this website and our booking system.

Contact: Louis@starlineapartmentcleaning.com

Depending on how you use the site, we may collect:

• Booking details: name, email, phone number, apartment/room number, cleaning tier, date and time.
• Account details (if you sign up): email, password (stored hashed by our auth provider), and any profile info you save.
• Payment details: handled directly by Stripe. We only receive a Stripe customer/subscription reference and the amount paid — we never see or store your full card number.
• Correspondence: emails or messages you send us.
• Technical data: essential cookies and basic server logs (IP address, browser type) needed to run the site securely.

• Contract: to accept and manage your bookings, take payment, send confirmations and reminders, and deliver the cleaning service.
• Legal obligation: to keep accounting and tax records as required by UK law.
• Legitimate interests: to keep the site secure, prevent fraud, and reply to your enquiries.
• Consent: for any optional marketing (we will ask first and you can withdraw at any time).

We only share personal data with providers who help us run the service:

• Stripe — payment processing.
• Supabase — secure database and authentication hosting (EU region).
• Resend — sending booking and account emails.
• Our cleaners — the name, apartment/room number and time needed to carry out your clean.

We do not sell your personal information. We do not use your data for advertising or profiling.

We host our data with providers inside the UK/EEA where possible. Where a provider (for example Stripe or Resend) processes data outside the UK/EEA, they do so under standard contractual clauses or equivalent safeguards approved under UK GDPR.

• Active account: for as long as you have an account with us.
• Bookings and invoices: up to 6 years after the clean to meet UK tax and accounting rules.
• Marketing preferences: until you withdraw consent.
• Deleted accounts: when you delete your account, we erase your profile, login, past bookings and plan history immediately. Anonymised financial records may be retained where the law requires.

We use only cookies that are strictly necessary to run the site (for example, keeping you signed in and processing your booking). We do not use advertising or third-party analytics cookies. You can block or delete cookies in your browser settings, but parts of the booking flow may stop working.

You have the right to:

• Access the personal data we hold about you.
• Correct anything that is wrong.
• Erase your data ("right to be forgotten").
• Restrict or object to processing.
• Receive your data in a portable format.
• Withdraw consent for anything you previously consented to.
• Complain to the Information Commissioner's Office (ico.org.uk).

How to exercise them: the quickest way to update your details is in your account. To delete your account and all associated data, sign in and use Delete my account on the Profile tab. For any other request (access, portability, correction on your behalf), email Louis@starlineapartmentcleaning.com. We aim to reply within 30 days.

Data is transmitted over HTTPS and stored in access-controlled systems with row-level security. Payment card details are handled entirely by Stripe under PCI DSS.

We may update this policy from time to time. The "last updated" date at the top of the page will always show when it last changed.